Seeking help on using Telephone survey for data collection - Gender and Evaluation2024-03-29T02:03:15Zhttps://gendereval.ning.com/forum/topics/seeking-help-to-do-a-short-study-on-the-gendered-impact-of-covid?commentId=6606644%3AComment%3A95169&xg_source=activity&feed=yes&xn_auth=noRecording of the panel discus…tag:gendereval.ning.com,2020-05-23:6606644:Comment:968512020-05-23T06:36:47.580ZRituu B Nandahttps://gendereval.ning.com/profile/1uniqcg103ltu
<p><span><iframe width="560" height="315" src="https://www.youtube.com/embed/6UWnvX7a6FE?wmode=opaque" frameborder="0" allowfullscreen="">Recording of the panel discussion titled Collecting high quality data in phone surveys during a pandemic on 21st May, 2020</iframe>
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<p><a href="https://youtu.be/6UWnvX7a6FE" target="_blank" rel="noopener">https://youtu.be/6UWnvX7a6FE</a></p>
<p><span><iframe width="560" height="315" src="https://www.youtube.com/embed/6UWnvX7a6FE?wmode=opaque" frameborder="0" allowfullscreen="">Recording of the panel discussion titled Collecting high quality data in phone surveys during a pandemic on 21st May, 2020</iframe>
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<p><a href="https://youtu.be/6UWnvX7a6FE" target="_blank" rel="noopener">https://youtu.be/6UWnvX7a6FE</a></p> Response on email by Laurence…tag:gendereval.ning.com,2020-04-24:6606644:Comment:956852020-04-24T04:06:15.133ZRituu B Nandahttps://gendereval.ning.com/profile/1uniqcg103ltu
<p><strong>Response on email by Laurence Bedoret. Thanks Laurence.</strong></p>
<p><span> I came across a blog with interesting tips on how to launch a phone survey. Hope this helps: …</span></p>
<p><strong>Response on email by Laurence Bedoret. Thanks Laurence.</strong></p>
<p><span> I came across a blog with interesting tips on how to launch a phone survey. Hope this helps: </span></p>
<div><a href="https://medium.com/idinsight-blog/results-on-speed-dial-leveraging-data-on-demand-for-phone-surveys-ec3584194a59" target="_blank" rel="noopener">https://medium.com/idinsight-blog/results-on-speed-dial-leveraging-data-on-demand-for-phone-surveys-ec3584194a59</a> </div>
<div>Best</div>
<div>Laurence</div>
<p></p> GeoPoll is a small commercial…tag:gendereval.ning.com,2020-04-21:6606644:Comment:955362020-04-21T18:32:00.279ZScott Lansellhttps://gendereval.ning.com/profile/ScottLansell
<p>GeoPoll is a small commercial business has conducted hundreds of CATI surveys across Africa and we would be pleased to find ways to support your planned efforts ranging from survey instrument design, sampling, enumerator training/monitoring, and data outputs. My e-mail is scott@geopoll.com</p>
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<p>GeoPoll is a small commercial business has conducted hundreds of CATI surveys across Africa and we would be pleased to find ways to support your planned efforts ranging from survey instrument design, sampling, enumerator training/monitoring, and data outputs. My e-mail is scott@geopoll.com</p>
<p></p> I'm very happy to be of help.…tag:gendereval.ning.com,2020-04-21:6606644:Comment:951922020-04-21T13:15:23.144ZKeri Culverhttps://gendereval.ning.com/profile/KeriCulver
<p>I'm very happy to be of help. I have developed many surveys, including some by phone, and could be a pair of eyes to review what you're asking and how. </p>
<p>I agree you'd want to be judicious - we should always do that! Some interesting phone interviewing consequences have popped up for some researchers since confinement began, in which people are actually more likely to answer surveys than ever - perhaps because they are bored, lonely, etc. - and at times they really want to talk. You…</p>
<p>I'm very happy to be of help. I have developed many surveys, including some by phone, and could be a pair of eyes to review what you're asking and how. </p>
<p>I agree you'd want to be judicious - we should always do that! Some interesting phone interviewing consequences have popped up for some researchers since confinement began, in which people are actually more likely to answer surveys than ever - perhaps because they are bored, lonely, etc. - and at times they really want to talk. You can see an article on this from the NY Times here: <a href="https://www.nytimes.com/2020/04/17/us/politics/polling-coronavirus.html?campaign_id=29&emc=edit_up_20200420&instance_id=17794&nl=the-upshot&regi_id=53307181&segment_id=25568&te=1&user_id=1ae023bddc6ecbea42fa2a796396b603" target="_blank">https://www.nytimes.com/2020/04/17/us/politics/polling-coronavirus.html?campaign_id=29&emc=edit_up_20200420&instance_id=17794&nl=the-upshot&regi_id=53307181&segment_id=25568&te=1&user_id=1ae023bddc6ecbea42fa2a796396b603</a></p>
<p>There are also some resources here: <a href="https://www.povertyactionlab.org/blog/3-20-20/best-practices-conducting-phone-surveys" target="_blank">https://www.povertyactionlab.org/blog/3-20-20/best-practices-conducting-phone-surveys</a></p>
<p>In terms of general good practices and challenges:</p>
<p>1. It's best if you can schedule the call before having it - it puts the respondent in control. You can use SMS or WhatsApp in many places. This could also give legitimacy - provide supervisor phone number, brief background on the survey, etc.</p>
<p>2. Make sure your interviewers - working from home - have a quiet, relaxing space to work and all the equipment they need, including internet service as necessary. They also need to practice their concise new telephone opening - preferably with a supervisor counseling them on how to improve.</p>
<p>3. Getting informed consent is more difficult because you have no verbal cues or trust built with the respondent. Informed consent statements should be concise, or done in a string so the respondent gets a chance to speak every few seconds or so. </p>
<p>4. Test the questions before rolling out the whole survey. Call people, go through the whole thing, have a supervisor listening, record your impressions about ease of answering, how people "hear" the questions, language challenges, whatever is a hiccup in smoothly completing the interview. This practice period helps you know the actual length of time it takes to administer the survey as well, and to test what your response rate will likely be, and thereby change your sample if you need to.</p>
<p>5. If receiving calls costs them airtime, arrange for a transfer of airtime to them at the end of the survey. This is only applicable in some locations, but make sure you're not costing them anything to participate.</p>
<p>6. Depending on the topics, you may wish to have resource information on hand to supply to respondents. Such as clinic information if you're asking about health topics. This may be especially true if people are (as suggested in the NYTimes article) leaning on your survey staff for a bit of support while answering the questions.</p>
<p>7. "Sensitive" questions are always the most challenging, even in person. Consider whether sensitive questions are necessary (based on your study goals) and likely to succeed by phone. Introduce them later in the survey, not at the beginning before you have some rapport. There may be ways to depersonalize them or make them indirect (for example in Colombia we asked about the illicit drug economy not by asking what the household did, but what "households in the community" did.) If there is a way to "gamify" questions - sensitive or otherwise - that can make it much easier to get through telephone questioning.</p>
<p>I'm sure I'll think of other things, so will try to jump back on and re-post later if something useful occurs to me. Also happy to review drafts if needed.</p>
<p>Keri</p>
<p></p> Dear ISST team,
So good to he…tag:gendereval.ning.com,2020-04-21:6606644:Comment:951782020-04-21T08:12:40.897ZGurmeet Kaurhttps://gendereval.ning.com/profile/GurmeetKaur
<p>Dear ISST team,</p>
<p>So good to hear you working even in the time of crisis. I would suggest going through the practical advice:</p>
<p>1.Confidentiality and security </p>
<p>Telephone services raise novel security issues. You must ensure that advisors are able to<br></br>provide confidential advice from a safe location. You must also be aware that women may not<br></br>be in a location where it is safe to discuss all aspects of an issue fully.</p>
<p>2. Relationship with…</p>
<p>Dear ISST team,</p>
<p>So good to hear you working even in the time of crisis. I would suggest going through the practical advice:</p>
<p>1.Confidentiality and security </p>
<p>Telephone services raise novel security issues. You must ensure that advisors are able to<br/>provide confidential advice from a safe location. You must also be aware that women may not<br/>be in a location where it is safe to discuss all aspects of an issue fully.</p>
<p>2. Relationship with Respondent</p>
<p>“Relational, interpersonal qualities, such as empathy and trust” are critical to the Researcher-respondent<br/>relationship. You must know that telephonic communication takes time to build empathy. A lack of verbal and non-verbal cues can leave the researcher vulnerable to cultural insensitivity and unintentional discrimination.</p>
<p>3. Interpretation and telephone communication</p>
<p>Language gap between researcher and respodent is chronic problem on telephonic communications.</p>
<p>I hope it helps to conduct a holistic study. You can reach me gurmeetnakhwal@gmail.com </p>
<p>Regards</p>
<p>Gurmeet Kaur</p>
<p>Department Cum Centre for Women's Studies and Development</p>
<p>Panjab University.</p> Email response from Prof Wolf…tag:gendereval.ning.com,2020-04-20:6606644:Comment:955012020-04-20T16:43:17.379ZRituu B Nandahttps://gendereval.ning.com/profile/1uniqcg103ltu
<p><strong>Email response from Prof Wolfgang Meyer, University of Saarland, Germany</strong></p>
<p>Hi Rituu,<br></br><br></br>guess you will find plenty of support, phone interviews are still the <br></br>most common way to do surveys. Done a lot of them in former times (now <br></br>I am more in online surveys) but things are merging anyway <br></br>(Smartphones are somehow in between the old style phone survey and web <br></br>Surveys, having the advantages of both worlds).<br></br><br></br>Length is not really a problem…</p>
<p><strong>Email response from Prof Wolfgang Meyer, University of Saarland, Germany</strong></p>
<p>Hi Rituu,<br/><br/>guess you will find plenty of support, phone interviews are still the <br/>most common way to do surveys. Done a lot of them in former times (now <br/>I am more in online surveys) but things are merging anyway <br/>(Smartphones are somehow in between the old style phone survey and web <br/>Surveys, having the advantages of both worlds).<br/><br/>Length is not really a problem (should not do 1 hour surveys in any <br/>form), more urgent are these questions:<br/>a) what is your population how can you draw a proper sample size by <br/>selecting phone numbers?<br/>b) what about connectivity? Some people are easy to reach others not, <br/>especially by mobile numbers.<br/>c) What about design - just questions or pictures or even Videos as <br/>"questions" (or better "Stimuli"). This leads to the question of <br/>Software to be used. If you do not have a phone lab (guess so), the <br/>Question of receiving and saving the data might be a bit tricky - and <br/>the management of schedules surely is!<br/><br/><br/>All the best<br/>Wolfgang</p> fRecording at https://www.you…tag:gendereval.ning.com,2020-04-20:6606644:Comment:954582020-04-20T14:08:56.685ZRituu B Nandahttps://gendereval.ning.com/profile/1uniqcg103ltu
<div>fRecording at <a href="https://www.youtube.com/watch?v=vHyytFStCwc&feature=youtu.be" rel="noopener" target="_blank">https://www.youtube.com/watch?v=vHyytFStCwc&feature=youtu.be</a></div>
<div>Very clearly articulated methodology and how to manage a telephone survey.</div>
<div><span class="style-scope yt-formatted-string" dir="auto">First Results: NCAER’s Delhi NCR Coronavirus Telephone Survey Sonalde Desai, Santanu Pramanik, and Dinesh Tiwari from NCAER National Data Innovation…</span></div>
<div>fRecording at <a href="https://www.youtube.com/watch?v=vHyytFStCwc&feature=youtu.be" target="_blank" rel="noopener">https://www.youtube.com/watch?v=vHyytFStCwc&feature=youtu.be</a></div>
<div>Very clearly articulated methodology and how to manage a telephone survey.</div>
<div><span dir="auto" class="style-scope yt-formatted-string">First Results: NCAER’s Delhi NCR Coronavirus Telephone Survey Sonalde Desai, Santanu Pramanik, and Dinesh Tiwari from NCAER National Data Innovation Centre share the results of its rapid response representative telephone survey in the Delhi NCR launched on April 3, 2020, 10 days after the lockout started, and completed on April 6, 2020.</span></div>
<div><span dir="auto" class="style-scope yt-formatted-string">The webinar discussion is moderated by Shekhar Shah. The study uses a scientifically designed rapid telephone survey in both the urban and rural parts of Delhi NCR to assess: - people’s knowledge of the Coronavirus - people’s attitudes and perceptions towards the risk of a Coronavirus infection - preventive and control measures, especially social distancing, and the feasibility of adhering to them - the impact of the Coronavirus pandemic on people’s livelihoods, income, social life, and access to essential items. Round 1 of the DCVTS, completed in four days, interviewed a representative random sample of 1,750 adults in Delhi NCR comprising 31 districts in Delhi, Rajasthan, Uttar Pradesh, and Haryana. The DCVTS will be repeated roughly every three weeks with the questions chosen to reflect key issues that seem important for this fast moving pandemic. The session was recorded on April 14, 2020. For more information:</span> <a class="yt-simple-endpoint style-scope yt-formatted-string" href="https://www.youtube.com/redirect?q=http%3A%2F%2Fwww.ncaer.org%2F&redir_token=5yLmmxvkGfN7wYW41ZynY35UnYZ8MTU4NzQ3ODE0NUAxNTg3MzkxNzQ1&event=video_description&v=vHyytFStCwc" rel="nofollow noopener" target="_blank" dir="auto">http://www.ncaer.org/</a></div> Thank You dear ISST colleague…tag:gendereval.ning.com,2020-04-20:6606644:Comment:953842020-04-20T13:49:42.139ZSusanne Lucie BAUERhttps://gendereval.ning.com/profile/SusanneLucieBAUER
<p>Thank You dear ISST colleagues, yes we cn support you with advice and experience on doing fon surveys. In one recent survey, both a household questionnaire and an individual questionnaire was administered separately to the target woman and target man in the household. Each interview lasted approximately 3 hours. Two months prior to the start of the training for the household survey, a cognitive interviewing study began for these modules. Cognitive interviewing is a method that is designed to…</p>
<p>Thank You dear ISST colleagues, yes we cn support you with advice and experience on doing fon surveys. In one recent survey, both a household questionnaire and an individual questionnaire was administered separately to the target woman and target man in the household. Each interview lasted approximately 3 hours. Two months prior to the start of the training for the household survey, a cognitive interviewing study began for these modules. Cognitive interviewing is a method that is designed to identify and mitigate potential sources of response error in how respondents interpret and respond to survey items and has been a standard approach to developing WEAI instruments (Hazel J Malapit, Sproule, and Kovarik 2017; Hannan et al. 2020). Good luck and continuation with your research plans, Susanne D-10999 Berlin</p> You would probably have to us…tag:gendereval.ning.com,2020-04-20:6606644:Comment:951692020-04-20T13:35:10.644ZGeraldine Lukania Makundahttps://gendereval.ning.com/profile/Geraldine
<p>You would probably have to use an already existing panel and work with someone who already has a relationship with the respondents. Also, be sure to specify that you are interested in that segment - I am not sure what research houses would have this. What countries?</p>
<p> </p>
<p>You would probably have to use an already existing panel and work with someone who already has a relationship with the respondents. Also, be sure to specify that you are interested in that segment - I am not sure what research houses would have this. What countries?</p>
<p> </p> Hi Rituu,
I worked with Viamo…tag:gendereval.ning.com,2020-04-20:6606644:Comment:951662020-04-20T12:55:36.914ZFlorence Allard-Buffonihttps://gendereval.ning.com/profile/FlorenceAllardBuffoni
<p>Hi Rituu,</p>
<p>I worked with Viamo a while ago (it was called Voto at the time), they do mobile surveys through a software which is very intuitive and which they are still using it seems. I also remember getting support in designing my survey (guidance, best practices, etc.). In case it can be of any use!</p>
<p><a href="https://viamo.io/services/mobile-surveys/">https://viamo.io/services/mobile-surveys/</a></p>
<p>Florence</p>
<p>Hi Rituu,</p>
<p>I worked with Viamo a while ago (it was called Voto at the time), they do mobile surveys through a software which is very intuitive and which they are still using it seems. I also remember getting support in designing my survey (guidance, best practices, etc.). In case it can be of any use!</p>
<p><a href="https://viamo.io/services/mobile-surveys/">https://viamo.io/services/mobile-surveys/</a></p>
<p>Florence</p>